Innovations in Government: Deploying the Conflict Scoping Process, October 9Also presenting at the conference: Terri Brown, the past Ombudsman for of Amtrak and currently an Ombudsman for the National Mediation Board. (ACR 2013 Conf Info, Full Program.)
Christopher Moates, the MnDOT Deputy Ombudsman
The Conflict Scoping Process is a formal, proactive nine-step process that has been developed through the Minnesota Department of Transportation's Ombudsman Office. The CSP helps project teams identify, predict, assess, manage and resolve conflict in their projects. The CSP has been placed on 26 implementation projects statewide and will be an integral part of conflict prediction on all phases of all projects by July 2014.Ombuds--Where Do They Fit in the ADR Spectrum of Services, October 10
Barbara Beatty, Managing Partner of ADR Specialty Group
Many mediators and arbitrators do not have a clear understanding of what Ombuds do and where this work fits in the scheme of ADR work. This session will discuss the spectrum from Classical to Organizational Ombuds; which countries and fields tend to use the different kinds of Ombuds; the basic tenants of the Ombuds profession; best practices; and how mediators can add this work to thier toolbox.
Related posts: 2009 ACR Conference Features Ombuds; Tenth ACR Conference Will Highlight Ombuds Issues; ACR  Conference to Feature Several Ombuds; 2012 ACR Conference to Feature Work of Ombuds; Minnesota Department of Transportation Posts Ombuds Report.