The state-wide real estate trade association launched its Ombudsman program in 2013. Staffed by trained volunteers, the program has handled about 55 matters so far this year. A recent article in the Chicago Tribune provides a few more details. (Chicago Tribune.)
Related posts: Realtor Ombuds Programs Continue to Proliferate; National Association of Realtors Will Train Ombuds at Annual Conference; California Association of Realtors Unveils Ombuds Program; Task Force Recommends Broader Use of Ombuds by REALTORS.