The Ombuds Blog: IOA Training Returns to Southern California

May 15, 2015

IOA Training Returns to Southern California

The International Ombudsman Association will offer several training opportunities for and about Organizational Ombuds in Costa Mesa July 13-17, 2015. The programs include introductory, intermediate and advanced topics.

Three-Day Courses

July 13-15

Foundations of Organizational Ombudsman Practice

This course benefits the recently appointed ombudsman, individuals interested in becoming an ombudsman or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies.

Faculty: TBA

Organizational Ombudsman Practitioners Series

In the absence of formal Organizational Ombudsman (OO) education and training, practitioners commonly draw from their own educational and professional backgrounds for applicable approaches and knowledge. This three-day course explores proven academic theories and professional techniques that help OO practitioners work effectively with visitors and respondents. Prerequisites: Completion of Foundations of Organizational Ombudsman Practice Course (above) and IOA Member or Associate Member status; or by consent of the instructors.

Instructors: Sean Banks, Director of Ombuds Services and Corporate Ombuds for the Shell Oil Company; Donna Louden, Ombuds at the National Renewable Energy Laboratory; and Belinda Newman, Ombuds at the University of North Texas

One-Day Course

July 17

Creating a Roadmap to Address Workplace Bullying

Description forthcoming.

Faculty: Sue Theiss

The training will take place at the Crowne Plaza Costa Mesa Orange County. (IOA July 2015 Training Info.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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May 15, 2015

IOA Training Returns to Southern California

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