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April 11, 2012

2012 IOA Conference Roundup

Here are links to prior Ombuds Blog posts about the International Ombudsman Association's seventh annual conference in Houston next week:




  • IOA Announces 2011 Pre-Conference Courses
  • IOA Announces Keynote Speakers for 2012 Conference
  • IOA Opens Registration and Posts Agenda for 2012 Conference
  • ACR Houston Chapter Joins with Texas Ombuds for IOA Reception
  • Ombuds Certification Exam Coincides with IOA 2012 Conference
  • Ombuds Candidates and Employers Can Connect at IOA 2012 Conference
  • Texas is Home to Many Ombuds Programs
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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:
Brazil -- Ouvidor
Croatia -- pravobranitelji
France -- médiateur/defénseur
Germany/Austria -- Ombudspersonen and Ombudsleute
Italy -- difensore
Netherlands -- ombudspersoon
Norway -- ombudet
Poland -- Rzecznik
Portugal -- provedor
Russia -- омбудсмен
Spain -- ombudsman organizacional
Sweden -- studentombud
Switzerland -- ombudsmann

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More Info About Ombuds

  • IOA Code of Ethics
  • IOA Standards of Practice
  • ACCUO Standards of Practice
  • Organizational Ombuds Council (Canada) Standards of Practice
  • ABA Standards for Ombuds (2004)
  • IOA Guidance on ABA Standards
  • The Organizational Ombudsman: Origins, Roles and Operations-A Legal Guide
  • The Organizational Ombuds: Foundations, Fundamentals & The Future
  • Guide for Federal Employee Ombuds
  • GAO Report on The Role of Ombudsmen in Dispute Resolution
  • Report for the President on the Use and Results of Alternative Dispute Resolution
  • A Practical Guide to Organizational Ombuds: How They Help People and Organizations
  • ABA Resolution in Support of Ombuds Programs (2017)
  • ACCUO Toolkit
  • Garstang v. Superior Court (Caltech)
  • ACUS Recommendation on the Use of Ombuds in Federal Agencies
  • Declaration of Best Practices for University of California Ombuds

About Me

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Tom Kosakowski
Los Angeles Area, California, United States
I am a University Ombudsperson, Mediator, and Attorney. The material in this blog does not reflect on any matters I have handled or am currently handling. This information should not be construed as legal, medical or psychological advice; readers should consult their own professionals for advice. (I can be contacted at Tom [dot] Kosakowski [at_sign] gmail [dot] com.)
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