March 28, 2014

ENOHE Posts Agenda for 2014 Conference

The Eleventh Annual Conference of the European Network of Ombudsmen in Higher Education  promises a range of speakers and topics. Here is the agenda for the meeting to be held at the University of Warsaw, Poland on May 15-17, 2014.

Thursday 15 May 2014

Participative workshops

Developing and Maintaining Ombudsman Skills
Chairs: Jenna Brown, University of Denver and Wolf Hertlein, Technische Universität Darmstadt, Germany

Conflict Management in Higher Education: from problems to solutions through empowerment Chairs: Doris Kiendl-Wendner, University of Applied Sciences JOANEUM, Graz, Austria, and Josef Leidenfrost, Austrian Student Ombudsman

Friday 16 May

Official Conference Opening
Prof. Tadeusz Tomaszewski, Provost, University of Warsaw

Plenary I

Empowerment, Public Trust and the Ombudsman -- Rob Behrens, OIA, UK

Parallel session I

Empowering Ombudsmen
What I learned during my mandate as Ombudsperson for Students -- Spencer Boudreau, McGill University, Canada
Empowering Students
Ombudsperson as a factor for empowering autonomy: a Latin American approach -- Jorge Tinoco, National Autonomous University of Mexico, Mexico

Plenary session II

A Perspective on Organisational Conflict Management -- Doug Yarn, GSU College of Law

Parallel session II

Empowering Universities
The Power of Structural Impartiality -- Nora Farrell, Ryerson University, Canada

University Ombudsman: tool for social innovation -- Cristina Riche, Universidade Federal do Rio de Janeiro, Brazil
Empowering Ombudsmen
Governance that Empowers -- Ram Gidoomal, OIA Board, UK

Empowering consistency and learning from key resources -- Steven du Crôs, OIA, UK

Parallel session III

Empowering Universities
Benefits of dispute resolution systems in organisations. Example of the University of Warsaw -- Ewa Gmurzynska, University of Warsaw, Poland

(The Canadian perspective) -- Kristen Robillard, Concordia University, Canada
Empowering Students
Students and Money? Ombudsmen! Empowering Students -- Marta Elena Alonso de la Varga, Universidad de León, Spain and Josef Leidenfrost, Austrian Student Ombudsman

Saturday 17 May

Parallel session IV

Empowering Students
Difficult behaviour of students -- Lies Poesiat, VU Universiteit Amsterdam, The Netherlands

Empowering students for fairness, not advantage -- Natalie Sharpe, University of Alberta, Canada
Empowering Universities
Working within a new model complaint handling procedure -- Jean Grier, University of Edinburgh, UK

Towards Early Resolution and a Good Practice Framework -- Rob Behrens, OIA, UK

Parallel session V

Empowering Ombudsmen
How to find, choose and appoint the correct person? -- Anna Cybulko, University of Warsaw, Poland

Self-empowerment for Ombudsmen: it depends on you -- Wolf Hertlein, Technische Universität Darmstadt, Germany
Empowering Universities
(Ombudsmen for employees) -- Paul Herfs, Universiteit Utrecht, The Netherlands

Managing rising complaints: concept, implementation and sustainability -- Kathy Sherlock, University of Huddersfield, UK

Plenary session III

The Road to Salzburg: selling the ombudsman message
Chair: Doris Kiendl-Wendner, University of Applied Sciences JOANNEUM, Graz, Austria

Closing remarks

Chair: Ram Gidoomal Ewa Gmurzynska, Rob Behrens and Josef Leidenfrost
(ENOHE 2014 Draft Agenda.)

Related posts: ENOHE Publishes Proceedings of Joint Conference with ACCUO; ENOHE Newsletter Marks Decennial; Save the Date for 2014 ENOHE Conference; ENOHE Debuts Website and Membership Plan; European Network of Ombudsmen in Higher Education Calls for Papers.

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