April 30, 2018

ENOHE and ACCUO Announce Agenda for 2018 Conference in Scotland

The European Network of Ombudsmen in Higher Education and Association of Canadian College and University Ombudspersons have announced the agenda for their joint conference on June 6-8, 2018 at the University of Edinburgh. 

The theme of this year’s conference is ‘Resolving Conflicts on Campus: Strategies for Enhanced Policies and Effective Operations’.  Within the overall theme, there are four sub themes: 

  • ST2 – Enhanced policies: comparative approaches to starting and developing an ombuds service;
  • ST2 – Enhanced policies: how practice follows strategy;
  • ST3 – Effective operations: learning by doing; and
  • ST4 – Effective operations: responding to societal challenges.
Wednesday, 6 June
Welcome to Edinburgh/Scotland/UK 
  • Jean Grier, Conference Host
Welcome to the Conference 

  • Rob Behrens, Josef Leidenfrost, Natalie Sharpe
Plenary – Putting ourselves on the map

  • Facilitated by Jenna Brown and Wolf Hertlein
Working Sessions
Building a community of practice: the work of the Scottish Higher Education Complaints Forum [ST2]
  • Karen Stulka and colleagues, Scotland
Four readers, two countries, one book: an international experiment in professional engagement for ombudsmen in higher education – [ST1]
  • Jenna Brown, Wolf Hertlein, Stefanie Spoth, Jim Wohl, USA/Germany
Lunch

 Working Sessions
The Ombudsman Office at Nakhchivan State University
  • Roya Safarova, Azerbaijan
Establishment of ombudsperson offices at Georgian HEIs – [ST1]
  • David Gegetchkori and Tamta Demetradze, Georgia
Conflict management through coaching and connection in the graduate community
  • Heather McGhee Peggs, Canada
Handling grievances concerning pure academic matters – [ST3]
  • Daniel More, Israel
How to start an ombuds office – [ST1]
  • Wolf Hertlein and Hugues Dreysse, Germany /France
General Data Protection Regulation: Chance or roadblock?
  • Anna-Katharina Rothwangl and Michael Gruber, Austria
Exploited by a global neoliberal education market? – [ST4]
  • Marc Johnson and Natalie Sharpe, Canada 




Thursday, 7 June
Working Sessions
PhD students and ombuds: how do ombuds contribute to civil, fair and productive PhD trajectories? – [ST2]
  • Jenna Brown, Nora Farrell, Ursula Meiser, Paul Herfs, USA/Canada/Netherlands/ Germany 
Getting out of the box
  • Michel Villiard, Canada

Plenary – The university ombuds in the wake of a societal call-to-action against campus sexual violence: a perspective from two Canadian provinces

  • Natalie Sharpe and Carolyn Brendon, Canada
Lunch

 Business Meeting for ENOHE Members

 Working Sessions
Legislative and societal differences between Sweden, Norway and Denmark – [ST3]
  • Sindre Rodne Dueland and Bo Gad Kohlert, Sweden/Norway/Denmark
Translating the ombuds recommendations into institution-wide practices – examples from the Ombudsman of University of Warsaw
  • Anna Cybulka, Poland
Systems and simple rules – [ST2]
  • Jan Morse, USA

Working Sessions
Sexual harassment and abuse – a topic for the ombudsman? – [ST4]
  • Wolf Hertlein, Germany
Investigating complaints matters and reporting outcomes: a critical reflection– [ST3]
  • Barrie O’Connor, Australia 

Business Meeting for ACCUO Members

Friday 8 June


Working Sessions
Keeping the complaint on track: ensuring fairness and efficiency in the face of challenging behaviour – [ST2]
  • Felicity Mitchell, England & Wales
You learn more from mistakes than from successes! – [ST3]
  • Lies Poesiat and Stephan Querido, Netherlands  


Keynote –  The impact of complaints on public service employees
  • Rosemary Agnew, Scottish Public Services Ombudsman
Working Sessions

Values of the ‘millennial’ youth generation: what are the implications for conflict resolution in higher education? – [ST4]
  • Doris Kiendl, Austria
Dealing with ‘the powers that be’ (Romans 13:1): a case study – [ST3]
  • Josef Leidenfrost, Austria


Lunch

Working Sessions

The ombudsman without an office – [ST1]
  • Sindre Dueland, Norway
Ombudsman in an era of social movements: providing assistance when policies are not necessarily violated – [ST2]
  • Jim Wohl, USA


Plenary Debate – Developing the Ombuds Learning Community
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