The contents include:
- Clarity of Terminology -- "What is common to all within the ENOHE family [Which is now much more than European] is a desire to see disputes within universities resolved as fairly, effectively and respectfully as possible."
- Opening Plenary Presentations – and the ‘Pioneering Past’ -- With welcoming remarks by Josef Leidenfrost, Austrian Student Ombudsman; Dr Josef Hauser, The Ombudsman of the Province of Tyrol, and Dr Josef Siegele, Secretary General of the European Ombudsman Institute. In addition, a historical view was provided by Marta Elena Alonso de la Varga (Spain), Patricia Begne (Mexico), Jenna Brown (USA), Martine Conway (Canada) and Josef Leidenfrost (Austria)
- Who Are We, and What Do We Do? -- A workshop by Jenna Brown (USA) and Wolf Hertlein (Germany).
- The Deadly Sins in Dispute Resolution in Higher Education -- A workshop by Josef Leidenfrost (Austria) and Doris Kiendl-Wendner (Austria)
- The ‘Confident Present’ -- Six sessions with presentations by Marianne Hova Rustberggard (Norway); Josef Leidenfrost (Austria) and Marta Elena Alonso de la Varga (Spain); Mathieu Heemelaar (Netherlands); Anna Cybulko (Poland); Ram Gidoomal (England and Wales, UK); Karolina Pietkiewicz (Poland); Jenna Brown (USA), Jim Wohl (USA) and Rob Behrens (England and Wales, UK); Irene Berkel (Austria); Nathalie Depoorter (Belgium); Jean Grier (Scotland, UK); Maria de Pellegrin and Elisabeth Rieder (Austria); and Nathalie Podda (Austria)
- The ‘Challenging Future’ -- Eight presentations by Patrizia Jankovic (Austria); Patricia Begne (Mexico); Marco Dworschak (Austria); Ann Lee (England and Wales, UK); Deborah Peach (Australia); Natalie Sharpe (Canada); Patty Kamvounias (Australia); and Rob Behrens (England and Wales, UK)
- Conference Conclusion: A Provocative Second Plenary and the Innsbruck Descriptors -- The session that explored the tension between confidentiality and transparency moderated by Rob Behrens (England and Wales, UK)
- Annex 1 - The Innsbruck Descriptors
- Annex 2 - Autonomous Universities and Independent Ombudsmen: Does it Work? Does it Really Work? Can that Work? -- An address by Elisabeth Freismuth (Austria)
- Annex 3 - Abbreviations
- Annex 4 - Speaker Biographies
The report is an excellent summary of the current status of University Ombuds and their analogs throughout Europe and North America. (ENOHE 2015 Conference Report.)
Related posts: ENOHE Publishes Proceedings of Joint Conference with ACCUO; ENOHE Newsletter Marks Decennial; ENOHE Posts Agenda for 2014 Conference; ENOHE Posts Agenda for 2015 Conference; HiOA Ombuds Recaps ENOHE Conference; ENOHE Members Adopt Resolution Re Independence; ENOHE Seeks Administrative Home for 2017; ENOHE Posts Agenda for First Webinar.