The Ombuds Blog: Brigham and Women's Hospital Names Director of New Ombuds Program

November 18, 2019

Brigham and Women's Hospital Names Director of New Ombuds Program

Donald Proby has been selected as the Director of BWH's new Office of Mediation, Coaching and Ombuds Services. Boston's Brigham and Women's Hospital is a teaching hospital for Harvard Medical School and part of the integrated health care system Partners HealthCare, the largest private employer in Massachusetts. Proby will head an office that will (according to the job posting earlier this year) "provide employee support, facilitate workable solutions solutions to conflict and to support individuals building skills to address and transform conflict." He was appointed in July.

Proby brings nearly four decades of experience as a mediator, lecturer, and community leader. Most recently, he was a program faculty member for Coro of Northern California and the lead trainer for a Mediation Certification Program offered by the Community Boards in San Francisco. Proby has been a fauclty member at Saint Mary's College and San Francisco State University. He graduated from Eckerd College and is completing an EdD at St. Mary's College. (LinkedIn.)

Related post: Job Posting (Partners HealthCare).

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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November 18, 2019

Brigham and Women's Hospital Names Director of New Ombuds Program

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