Podcast: CEDR Hosts Four Ombuds

The latest podcase from the Center for Effective Dispute Resolutions explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution. CEDR's Chief Executive, James South, speaks with four Ombuds with extensive and extensive experience from both public and private sectors: Youssoupha Niang (UNHCR, the UN Refugee Agency); Judit Revesz (International Federation of Red Cross and Red Crescent Societies); James Claxton (United Nations Funds and Programmes); and Estelle Ghyselinck (Sanofi).

Here's a summary of the episode:

00:00 - Introduction from CEDR Chief Executive James South

02:21 - Participant introductions

14:01 - Why would an organisation invest it's time and resources into setting up an Ombuds Service?

26:13 - How to measure success of an Ombuds programme?

30:59 - What is it about the mediation approach or process that makes it work well for an Ombuds service?

33:06 - What does the typical journey of case look like in an Ombuds Service?

44:43 - The importance of the mediator skill set for solving disputes

01:03:31 - Guiding parties through sensitive cases

01:17:00 - One tip for anybody considering embarking on the Ombuds journey

(Apple Podcasts.)

Related posts: Barnard College Announces First Ombuds; IOA Announces 2023 Board of Directors Election Result; Article Offers Guidance for Ombuds Giving Upward Feedback; Sanofi Creates Global Ombuds Program.