The Ombuds Blog: Rutgers University Unveils Ombuds Service for Staff

January 22, 2025

Rutgers University Unveils Ombuds Service for Staff

The State University of New Jersey now has an Ombuds program for its staff. Employee Partners for Conflict Transformation (EmPaCT) services are available to any nonunion employee with workplace concerns. The program generally follows IOA standards. Frieda Hoffman is the inaugural Conflict Navigation Specialist. Her work will supplement existing Ombuds programs for students and medical trainees.

Hoffman joined EmPaCT in August 2024. Previously, she was a coach and consultant, and worked worked in management in a variety of fields in Northern California. She graduated from Johns Hopkins University and earned a Master's at Alice-Salomon-Fachhochschule für Sozialarbeit und Sozialpädagogik Berlin. Hoffman spoke at the IOA annual conference in 2024 and will teach a core courst for IOA tomorrow on "Inclusive Facilitation." (EmPaCT Services; LinkedIn; IOA Core Course Info.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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January 22, 2025

Rutgers University Unveils Ombuds Service for Staff

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