September 17, 2009

2008 Ombuds Report From Hydro-Québec

Justine Sentenne, the Corporate Ombuds for the government-owned public utility headquartered in Montreal, said that her office handled 130 cases last year. Although this was a substantial decrease from the 197 matters handled in 2007, Sentenne explained that such variation was common. The report presents historical and longitudinal data on visitors and includes recommendations for corporate action. Sentenne provides two unique types of data not seen often in other Ombuds annual reports: a breakdown of complainants by age and detail of the types of resolution (e.g., meditation, referral, intervention by others, etc.). (Hydro-Quebec Ombuds Reports.)

Related post: FCO Selects New Board and Officers.

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