In her 2011-12 annual report, Concordia's Ombudsperson Kristen Robillard says that her office had a caseload of 540, an increase of 13% from the prior year. Students comprised the largest share of visitors (76.9%) and employees were a distant second (14.8%) Robillard also reported that the university had completed an appraisal of the Ombuds Office and that she her appointment had been had been renewed for an additional five years, starting in September 2012.
Marie Berryman, who served as the Assistant Ombudsperson, retired at the end of November 2012 after 15 years with the office. Robillard is a member of the Association of Canadian College and University Ombudspersons (ACCUO, for which she serves as president); Association des Ombudsman des Universités du Québec (AOUQ); Forum of Canadian Ombudsman (FCO); and the International Ombudsman Association (IOA). (Concordia Notices.)
Related posts: Concordia University Marks 40-Year Anniversary of Riots that Lead to Ombuds Office;Concordia University Ombuds Office Posts Report for 2009-10; Concordia University Ombuds Welcomes Back Students; Concordia University Ombuds Posts 2010-11 Report.