In an annual report submitted to the University's Board of Governors, Kristen Robillard said that her office handled 531 cases in the last academic year. Cases from students totaled 419 -- reflecting a usage rate of 1.0% of all enrolled students. In breaking down the visitor statistics, Robillard noted when usage by a particular group was proportional to their share of the population.
In addition to serving as Concordia's Ombudsperson, Robillard is president of the Association of Canadian College and University Ombudspersons. The Assistant Ombudsperson is Marie Berryman. (Concordia Ombuds 2009-10 Report.)