In a recently published report, Concordia's Ombudsperson Kristen Robillard says that her office handled 477 cases in the 11 months ended April 30, 2011. The report, titled "Promoting Fairness at Concordia," the describes the Terms of Reference of the Ombuds Office, its activities for the year, including statistics on the concerns and complaints received from the community, as well as annual recommendations.
The report includes this flowchart that traces the possible paths of a case through the Ombuds Office. The office is also staffed by Assistant Ombudsperson Marie Berryman. (Concordia University Affairs.)