In addition, the report listed some of the work on systemic issues over the year:
• The Ombuds Office has worked with a number of units across campus (schools and colleges, and departments) to create and/or update policies and procedures to better serve student needs.
• The Ombuds has developed and strengthened relationships among units to enhance the student experience.
• The Ombuds has done significant work on technology issues on campus impacting the student experience, especially given the Google roll-out.(UM Ombuds 2013 Report.)
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