Tom Lehker, the UM Ombudsman for Students, has started a blog: Conflict as a Catalyst for Change. After an initial post to introduce himself, Lehker's latest post is about, "The Process (and not just the content) of Dispute Resolution." He offers three pieces of advice for people working through a conflict: 1. Listening is paramount; 2. Validating the experiences of others; and 3. Expressing empathy. (UM Ombuds Blog.)
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A New, Anonymous Ombuds Blog Launches; Higher Ed Ombuds Blogger Sees the Future; Higher Ed Ombuds Blogger Reveals a Secret; Higher Ed Ombuds Blogger Finds Silver Lining in UVA Resintatement; New Ombuds at Kidsports Blog About Their Work.