June 20, 2007

ICANN Ombuds Announces Results of Visitor Survey

Frank Fowlie, the Ombudsman for the Internet Corporation for Assigned Names and Numbers, reports on a survey of visitors to his office. The results are overall positive, with three areas of concern:
  • The Survey return rate was limited;
  • Narrative responses tended to negative; and
  • The majority of responses were from people with issues outside the mandate of the Office.
Nonetheless, Fowlie concludes that his office is "likely serving, at a more than acceptable level and has once again proven itself to be potentially the single most completely assessed Ombuds Program in existence." (ICANN Ombudsman Blog.)

That's a bold proclamation. However, I think the honor may go to Northern Illinois University, where Tim Griffin has been compiling visitor data for a decade now.

1 comment:

  1. Thanks, Tom. Actually, I didn't make that 'proclamation'. It was made by an independent third party reviewer who was appointed by the Audit Committee of the Board of Directors. The Executive Summary is part of a lengthy report written by the reviewer.