After the resignation of the museum's deputy secretary and chief operating officer, the Smithsonian's Board of Regents took steps to revamp leadership and management. Among other things, the regents have requested a museum-wide code of ethics and improved communications with Congress, the staff and other stakeholders. A "public ombudsman" is also under consideration, as well as complaint hotlines. It is not clear how this ombuds will function or relate to the existing ombuds at the Smithsonian. (Washington Post.)
(Related post Smithsonian Ombuds First to Hear of Misconduct by Managers.)
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