The Ombuds Blog: Labeling Feelings Improves Conflict Resolution

June 25, 2007

Labeling Feelings Improves Conflict Resolution

Stephanie West Allen, an expert on neuroscience and conflict resolution, recaps a recent flurry of articles about the research showing that labeling feelings can quiet the brain and increase impulse control. Dr. Allen observes that, "a quiet and controlled brain is often an asset in the resolution of conflict, whether that brain belongs to the neutral, advocate, or party." She therefore recommends making mental notes to develop this skill. (Brains on Purpose.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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June 25, 2007

Labeling Feelings Improves Conflict Resolution

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