The Ombuds Blog: Year-Long Study of U.S. Federal Ombuds Launches

February 01, 2016

Year-Long Study of U.S. Federal Ombuds Launches

In June 2015, the Administrative Conference of the United States engaged chiResolutions to conduct a year long study of Federal Ombuds programs. In January, after months of designing a mixed-method survey and identifying Federal Ombuds, chiResolutions invited over 175 Federal Ombuds offices to participate in the survey.

Participants will answer questions about the standards, practices, functions, and history of their offices. Researchers are also working on an in-depth legal analysis, literature review, and taking a deeper dive into a few of the specialty Ombuds groups.

The team at chiResolutions includes Carole Houk, JD, LLM; Mary Rowe, PhD; Deborah Katz, JD; Neil Katz, PhD; Timothy Hedeen, PhD; and Lauren Marx, MS. If you are a Federal Ombuds, and have not received an invitation to complete the survey, please contact Marx, at Ombuds@chiResolutions.com. She would also like to especially thank the various working groups that have volunteered to discuss the project. (chiResolutions Blog; ACUS Ombuds Project Overview.)

Related posts: Administrative Conference of the U.S. Issues RFP for Federal Ombuds Study; Federal Ombuds 2015 Conference Agenda Announced.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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February 01, 2016

Year-Long Study of U.S. Federal Ombuds Launches

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