ENOHE Announces Agenda for 2017 Annual Conference

The European Network of Ombudsmen in Higher Education has announced the agenda for its 13th Annual Conference in Strasbourg, France on June 28 - 30, 2017: "Higher Education Ombudsmen as Beacons: Towards a Fair and Transparent European Higher Education Area."

Wednesday 28 June: Workshops

Pre-conference Workshops I

• Concurrent Workshop 1
  “How should I …? And why do you …?” Professional Development through Case Consultation -- Jenna Brown, Wolf Hertlein
• Concurrent Workshop 2
  Diverse Clientele, Diverse Methods, Diverse Solutions: How to Deal with Vulnerable Students’ Complaints -- Josef Leidenfrost, Doris Kiendl

Pre-conference Workshops II

• Concurrent Workshop 3
  Students and Supervisors: Supporting Professional Relationships in Challenging Circumstances -- Jean Grier, Michel Villiard
• Concurrent Workshop 4
  Managing Unacceptable Complainants’ / Visitors’ Behaviours in HE Ombudsman Schemes: Examples from England/Wales, Austria, Spain and Canada. How to Adopt them for your Own Work Environment. -- Judy Clements, Josef Leidenfrost, Marta Elena Alonso de la Varga, Martine Conway

Thursday 29 June: Challenges I

Plenary I and Opening Ceremony

Welcome Addresses

• Lotte-Madlen Tittor, European Parliament
• Othmar Karas, Member of the European Parliament
• Josef Siegele, Secretary General of the European Ombudsman Institute
• Madame Sophie Béjean, Rectrice de l’académie de Strasbourg

Keynote I

The European Ombudsman: For an Ethical and Transparent EU Administration -- Emily O‘Reilly, European Ombudsman, Strasbourg

Plenary II
Current Challenges for Ombudsmen in Higher Education: A Round Table

• Are Students Nowadays Too Demanding? Main Academic Problems Resulting from the Lack of Shared Definition of Students’ Roles. An Example from the University of Warsaw -- Anna Cybulko
• Challenges for Higher Education: Is there a Communication Gap between Ombudsmen and Students? Comments from Australia -- Patty Kamvounias
• Current Challenges for Higher Education Ombudsmen: A Perspective from England and Wales -- Judy Clements

Thursday 29 June: Challenges II

Concurrent Sessions I

Ombudsmen and Diversity on Campus

• Concurrent Session 1 (Chair: Jean Grier)
  Dealing with Sexualized Violence: Problems, Solutions and New Challenges -- Martine Conway
  Diversity, Equal Opportunity and Inclusiveness – a Shared Approach at Leiden University -- Nirupa Shantiprekash, Eugène van der Heijden
  
• Concurrent Session 2 (Chair: Josef Leidenfrost)
  The Austrian University Act and the UN Convention on the Rights of Persons with Disabilities: Experiences from the Department for Disability Affairs of the University of Innsbruck -- Elisabeth Rieder
  The Role of the University Ombudsperson in the Protection of the Rights of Students with Learning Disabilities with an Emphasis on Students with ADHD- the Israeli Experience -- Daniel More

Concurrent Sessions II
Students as Customers, Consumers or Co-Learners?

• Concurrent Session 3 (Chair: Anna Cybulko)
  National and Local Ombudsman Offices in Austria: Similarities and Differences in their Activities and Responsibilities -- Nathalie Podda
  Student Ombudsman as Mechanism for Protecting Student Rights in Macedonia -- Aleksandra Zhivkovikj
  How the Consumer Protection Act has been Applied in a Canadian Higher Education Institution -- Nora Farrell
  
• Concurrent Session 4 (Chair: Jean Grier)
  Students‘ Rights and Duties: Who Defends them Better: Student Unions or Student Ombudsmen? -- Michael Gruber
  The Student Ombudsman: What We Do and How We Do It in Portugal -- Paula Cristina Martins

ENOHE Business Meeting

Friday 30 June: Responses II

Concurrent Sessions IV
Ombudsmen as a Profession: Innovative Approaches

• Concurrent Session 7 (Chair: Nora Farrell)
  Crowd Intelligence among Academic Complaint/Issue Handlers: Views from Both Sides of the Atlantic -- Nicole Föger, Josef Leidenfrost, Roberto Sanchez Castañeda
  AESOP: The Importance of the Advocacy Establishment for Students at Universities in Azerbaijan, Georgia and Ukraine -- Rima Mammadova
  
• Concurrent Session 8 (Chair: Robert Behrens)
  Working Professionally Without Being a Professional Ombudsperson: The Spanish Model -- Marta Elena Alonso, José Manuel Palazón, Argimiro Rojo
  The Professional Ombudsman in Higher Education: An Attitude and Action -- Wolf Hertlein

Keynote IV
Diversity and Ombudspersons: The Way Ahead -- Mary Tupan-Wenno, Executive Director
ECHO, Center for Diversity Policy, The Hague

Plenary IV and Closing Ceremony
Ombudsmen and Agenda Setting

The conference is co-sponsored by the European Parliament, European Ombudsman, and the European Ombudsman Institute.   (ENOHE News.)

Related posts: ENOHE Publishes Proceedings of Joint Conference with ACCUO; ENOHE Newsletter Marks Decennial; ENOHE Posts Agenda for 2014 Conference; ENOHE Posts Agenda for 2015 Conference; HiOA Ombuds Recaps ENOHE Conference; ENOHE Members Adopt Resolution Re Independence; ENOHE Seeks Administrative Home for 2017; ENOHE Posts Agenda for First Webinar; ENOHE Posts Report from 2015 Conference; Call for Papers: ENOHE 2017 Strasbourg.