FINRA Posts Interview with Ombuds

Cindy Foster has served as the Ombudsman for the Financial Industry Regulatory Authority since 2009. She recently sat for an interview with FINRA's media office to talk about the work of her office. She talks about her background, which includes four different departments at FINRA, and the kind of service her office provides. 

Foster provided insights about how the FINRA program follows the Organizational Ombuds model. 

We're an additional option for individuals who interact with FINRA to contact to have their issues heard or addressed, especially if they need confidentiality or desire confidentiality or anonymity. We are also neutral, which I think is very important. We don't advocate for any individual, including the individuals who contact our office. We don't advocate for FINRA, but what we do advocate for is fair policies and procedures. And we have the ability to review our cases over a period of time. We're always looking across cases to detect patterns and trends. And we do report on those patterns and trends to both senior management and the CEO, and we can make recommendations that will improve those policies and procedures going forward.

(FINRA Media.)

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