JIOA Article on the Creation of a Quasi-Ombuds Program

The latest article in the peer-reviewed Journal of the International Ombudsman Association looks at the efforts to establish a campus conflict management program. "Establishing a quasi-ombuds program at a large university by adapting Ury, Brett, and Goldberg’s dispute system design model: A practitioner’s experience" was written by Nkaze Chateh, the former and founding Director of the Conflict Resolution and Mediation Programs at Eastern Carolina University. 

Here is the abstract of the article:

A first of its kind quasi-ombuds program at a large university in the Southeastern United States was established in 2015, after a need was identified to supplement existing formal grievance processes with an informalalternative. Ury, Brett, and Goldberg’s dispute system design model was selected, primarily because it is authoritative in the dispute system design field and secondarily because it has been successfully applied in another university setting. Three adaptations were made to suit the needs of the university: (1) adjusting the role of the design committee, (2) scaling down the diagnosis, and (3) scaling down the six design principles. The success of the program demonstrated the model can be successfully adapted by practitioners in the field to design an ombuds program.

(JIOA; LinkedIn.)

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