The Ombuds Blog: San Jose State University Ombuds Shares 2023 Annual Report

October 13, 2023

San Jose State University Ombuds Shares 2023 Annual Report

Feyon Lau, the Student Ombudsperson for the California State University Silicon Valley, reports that she handled 250 cases in 2022-23, down slightly from 255 in the prior year. Lau said that grades and classroom issues were the predominant reasons that students sought her assistance.

Lau has served as the SJSU Ombuds since 2022. As the full-time Ombuds, she serves a student body of nearly 33,000. She came to the position after working as a Service Coordinator (Case Manager) for the San Andreas Regional Center, a community service organization for developmentaly disabled people. She graduated from San Francisco State University and earned her MS at San Jose State University. (SJSU Ombuds Reports; LinkedIn.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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October 13, 2023

San Jose State University Ombuds Shares 2023 Annual Report

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