Journal of IOA Article Explores Communicating Ombuds Data

Lisa C. Yamagata-Lynch, CO-OP, is the author of the latest article in the Journal of the International Ombuds Association. "Striving to Effectively Communicate Ombuds Value: Lessons Learned by an Ombuds working with Data," examines how Ombuds can use data to explain the value they provide to their organization. Yamagata-Lynch is an IOA Board Member and Director for the Office of Ombuds Services at the University of Tennessee.

Here is the abstract of the article:

The goal of this article is to share lessons learned by the author as an organizational ombuds working with data while striving to effectively communicate the value of ombuds work. The article begins with a presentation of how the author transitioned from a faculty researcher to an ombuds working with data with the goal to demystify ombuds work and create opportunities for visitor voices to be heard. This discussion includes both quantitative and qualitative data. The author shares strategies implemented, and decisions made as an ombuds to operationalize data collection, analysis, and reporting. The article ends with final thoughts for organizational ombuds to consider while reflecting on their professional practice with data.

(JIOA 2024.)

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