The Ombuds Blog: IOA Elects 2024 Board of Directors

March 12, 2024

IOA Elects 2024 Board of Directors

In an email to members today, the International Ombuds Association announced the results of its latest election for the Board of Directors. Five directors, including two incumbents, will begin three-year terms starting later this month. Shortly after the annual IOA business meeting, the board will elect officers for the current year.

Here are the newly elected IOA board members:

Jennifer Mahony (incumbent), Ombuds Office Director, Boston Children's Hospital;

Marisa D. Mason Smith, Ombuds, University of the Bahamas;

Julie A. Muroff, CO-OP, Ombuds Director, Howard Hughes Medical Institute/Janelia Research Campus;

Jacqueline Villafane (incumbent), Corporate Ombuds, American Red Cross; and

Lisa C. Yamagata-Lynch, CO-OP, Director for the Office of Ombuds Services, University of Tennessee.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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March 12, 2024

IOA Elects 2024 Board of Directors

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