UNESCO will host the next training offered by the International Ombudsman Association September 6-8 in Paris. Two courses will be presented: one for beginning Ombuds and one specialized course.
Ombudsman 101 will be offered September 6-7, 2010. This course covers the fundamentals of the organizational Ombudsman role; it will benefit the recently-appointed Ombudsman, individuals interested in becoming an Ombudsman, or anyone desiring to establish an Ombudsman function in industry, government, higher education, and public or private social services agencies. The instructors will be Danielle Fischer-Lebailly, European Ombudsman for Mars Inc., and Georgia Shaver, Ombudsman for the UN World Food Programme.
Mediation and the Ombudsman, a specialized course, will be offered September 8. This all-day program will introduce practicing Ombuds to mediation, the mediation process, and mediation programs. Instructors will examine the relationship between Ombuds practice and mediation, two of the most common informal dispute resolution mechanisms used to resolve workplace conflict. The course will be taught by Camilo Azcarate, Manager of Mediation Services for the World Bank, Doris Campos-Infantino, Ombudsperson for the Inter-American Development Bank, Donna Douglas Williams, Ombudsman for the World Health Organization, and Linda Toyo Obayashi, Mediation Officer for the World Bank.
The deadline for priority registration is July 23, 2010. (IOA Paris Info.)