Cleveland Clinic Health System, one of the largest private medical centers in the world, is seeking applications for an Ombuds position in its Office of the Ombudsman. The position is similar to that of an Organizational Ombuds to the extent that it: Identifies, evaluates and resolves patient complaints; Aggregates and analyzes complaint and satisfaction data; and Determines proactive recommendations and provides feedback of resolution to appropriate parties. However, the Ombuds also, "Conducts investigations for Law Department, negotiates settlements as instructed."
A bachelor's is required and three years of related experience investigating and resolving complex complaints in a medical environment is preferred. No salary or closing date indicated. (Cleveland Clinic Careers, Job Code: T26152.)