The article includes commentary by Alan Crain, senior vice president and chief legal and governance officer at Baker Hughes, Charles Howard, attorney and partner at Shipman & Goodwin, John Zinsser, co-founder and principal of consulting firm Pacifica Human Communications, Marcy Wilkov, former chief ombudsman at American Express, and Timothy Shore, vice president and chief ombudsman at Pfizer.
Wilkov has a great quote:
‘It’s mind-boggling to me that every public company does not have an ombuds office,’ [says Wilkov]. ‘It’s such a fabulous resource for employees that goes beyond just being an outlet for whistleblowers.’ Wilkov says many people have told her over the years how proud they were ‘to work for a company that cared enough about its employees to provide this confidential resource’.(Corporate Secretary Online.)
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