The Ombuds Blog: OMV Petrom Shares Results of Ombuds Survey

November 05, 2013

OMV Petrom Shares Results of Ombuds Survey

As part of its effort to create an Organizational Ombuds program, OMV Petrom SA, solicited data from practitioners via an on-line, anonymous survey. Ninety people completed the survey, which consisted of 24 questions. The data revealed that more than half of the Ombuds Offices were created because of "employee issues and concerns." The survey also assessed support among stakeholders and the types of matters handled.

Although participants were self-selected, the data do give an insight on the practices of the profession. OMV Petrom is the largest gas and oil producer in Eastern Europe. It is receiving support for its Ombuds Office from Pacifica Human Communications and Contrast Management Consulting. (IOA - OMV Petrom Survey.)

Related post: IOA Publishes Survey of Ombuds Compensation; Romania's Largest Corporation Seeks Input on Ombuds Practices.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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