The Ombuds Blog: NY Dispute Resolution Lawyer Magazine Highlights Ombuds

December 04, 2013

NY Dispute Resolution Lawyer Magazine Highlights Ombuds

The current issue of the publication from the NY State Bar Dispute Resolution Section includes three articles about Ombuds.

Organizational Ombuds—Ensuring an Effective Dispute Resolution System by Randy Williams explains that an Ombuds program is an essential part of a resolution system that mitigates risk, protects reputation, reduces financial and human costs, complies with laws, regulations and policies, and fosters an ethical work environment;
Organizational Ombuds: Competencies, Conversations and Case Management by Susan Casino highlights the specific characteristics and skill sets that distinguish exceptional Ombuds; and
Profiles in ADR—Paths to the Same Amazing Job—Ombudsman by Laura A. Kaster incorporates interviews of three outstanding Ombuds to sketch the possible paths to the profession.

Randy Williams is currently a Managing Director of Redmond, Williams & Associates, LLC. Susan Casino is the Director of Ombuds Services at Apollo Education Group. Laura Kaster is Co-Editor-in-Chief of the NY Dispute Resolution Lawyer and a full-time mediator and arbitrator. (NYSB Dispute Resolution Lawyer.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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December 04, 2013

NY Dispute Resolution Lawyer Magazine Highlights Ombuds

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