The Ombuds Blog: Consumer Financial Protection Bureau Ombuds Publishes 2013 Report

December 09, 2013

Consumer Financial Protection Bureau Ombuds Publishes 2013 Report

Last month, the CFPB Ombudsman’s Office submitted its second annual report. Wendy Kamenshine, the CFPB Ombudsman, described the further building of the office, outreach and engaging external stakeholders, inreach and regular informal feedback provided to the Bureau, individual inquiry data, an update on last year's systemic analyses, current systemic analyses, and the direction of future work. (CFPB Ombuds 2013 Report.)

Related posts: Consumer Financial Protection Bureau Opens Ombuds Office; Coalition of Federal Ombuds Begins Plans for 2012 Conference; Consumer Financial Protection Bureau Appoints Ombuds; Consumer Financial Protection Bureau Publishes First Ombuds Report.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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December 09, 2013

Consumer Financial Protection Bureau Ombuds Publishes 2013 Report

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