The Ombuds Blog: Ombuds for Queen's University Posts New Terms of Reference

December 17, 2019

Ombuds for Queen's University Posts New Terms of Reference

Lavonne Hood, who was named the Queen's University Ombuds a few months ago, has posted new Terms of Reference for her office. The publication completes one of the big tasks recommended by an external reviewer last year as part of the transitioned from the Office of Dispute Resolution.
The Terms of Reference are in line with those for other Canadian universities and do not reference any external standards of practice, such as ACCUO or IOA. (Queen's Ombuds Terms of Reference.)

Related posts: Queen's University Considers Ombuds Program; Queen's University Assessing Its Ombuds Office; ACCUO's New Website Offers Resources for Canadian Higher Ed Ombuds; Job Posting; Queen's University Selects Ombuds.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

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December 17, 2019

Ombuds for Queen's University Posts New Terms of Reference

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