Here's the abstract for the article, "Abrasive Conduct in Higher Education and the Ombuds Role":
Current research indicates that abrasive conduct or incivility is on the rise in higher education and Ombuds are in unique position to address this behavior. This study provides insights into how other institutions and organizations can address the rise in abrasive conduct amongst university faculty, staff and students. Four common themes emerged from the data analysis. The four themes are listed below:(JIOA.)
The results of this research provide insight to Ombuds and organizations regarding how the Ombuds role can help identify, address and prevent abrasive conduct.
- The Visitor’s story drives the Ombuds experience
- How Ombuds Define and Identify Abrasive conduct
- The Powerful Impact of the academic structure
- Guiding dynamics & the role of the Ombuds
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