The ombuds profession has seen a tremendous growth in interest as interest in alternative dispute resolution and integrated dispute resolution systems within organizations has increased. However, when asked, the average person in the United States still neither knows what an ombudsperson is nor the functions that an ombudsperson fulfills within an organization. This class will introduce students to the major theoretical and practical issues inherent in the ombuds profession. With particular focus on the Standards of Practice as articulated by the International Ombudsman Association, students will learn about the unique services that organizational ombudspeople provide to organizations and to individuals within those organizations.
The three-unit course will be taught by Bathabile Mthombeni, a member of Columbia's Ombuds office. (Columbia Ombuds Course Description; Fall 2009 Schedule via Scribd.)
Related post: Pepperdine Law School Revives Ombuds Course.