Here is the tentative conference agenda:
Monday | 13 April
Welcome and Introduction
Breakout Session 1
- CS 1A: Achieving and Maintaining Ombuds Embeddedness and Effectiveness | Chuck Doran and Bruce J. MacAlllister
- CS 1B: Building the Nimble Ombuds Office: Approaching the SOPs from what you can do Introducing the Concept of Affordance in office design and Standards of Practice Application | Lisa Yamagata-Lynch and Ellen Miller
- CS 1C: From Uncertainty to Agency: Ombuds Best Practices for Empowering Undergraduate Students | Loralee Hoffer, Susan Lin, and Scott Deyo
- CS 1D: The Conflict That Won't Go Away: Using DST to Unlock Stubborn Conflicts | Lexi Wolfe and Isar Mahanian
- CS 1E: From Empathy at the Core: Advancing User-Centric Innovation in Ombuds Service | Alexandre St-Jean and Evariste Salndjoukou
Breakout Session 2
- CS 2A: Standards as Strategic Assets: Navigating Jurisdictional Currents | Mark Patterson and Ellen Miller
- CS 2B: Exploring Rapid Ethnography for Ombuds Practice | Matthew L. P. Ricke
- CS 2C: But, He's a Narcissist: Navigating Conflict When Visitors Doubt It's Possible | Geoffrey Adelsberg
- CS 2D: Community-Centered Collaboration System (C3S): A Systems Framework for Organizational Ombuds Practice | Scott Deyo
- CS 2E: Beyond Surface Solutions: The Seven Levels Framework for Transformative Organizational Conflict Resolution | Ian Renaud
- CS 2F: Common Reading | Shannon Burton
Survey Session
PM
Mini Sessions
Round 1:
- Words That Heal
- Indigenous Conflict Perspectives
- The Value of Reach Out Initiatives
Round 2:
- Demonstrating ROI and Success of Ombuds Programs: Making the Invisible Visible
- A Shared Ombuds Service Model
- Confidentiality in Tech-Enable Ombuds Work: Tools and Frameworks
- Ombuds Leadership in Crisis: Supporting Your Organization Through Workforce Reduction
Round 3:
- Navigating the Dual Roles of the Collateral Ombuds: A Duoethnographic Reflection by Two Faculty Ombuds
- Assessing Organizational Readiness for an Ombuds Office
Breakout Session 3
- CS 3A: Ombudsing in Complex Environments | Fred Wright
- CS 3B: Moving into the Ombuds Role: Strategies for Entering into and Advancing in the Profession | Mitchell Friedman, Scott Cantor, and Amanda Dean
- CS 3C: "Trust-Mapping" -- Using Conflict Mapping in Trust-Centric Conflict Coaching | Tricia Suzanne Jones
- CS 3D: Explaining Ombuds with Theory | Mohammad Rahanur (Shovon) Alam and Lisa Yamagata-Lynch
- CS 3E: From Raw Data to Real Value | Dana Hinojosa
- CS 3F: Practice Session | Tim Hedeen, Hector Escalante, Mary Rowe, and Jennifer Schneider
- Ombuds Stories
Tuesday | 14 April
Welcome
Breakout Session 4
- CS 4A: Leveraging Educational Partnerships as a Strategy for Building Organizational Effectiveness | Duren Thompson and Lisa Yamagata-Lynch
- CS 4B: Our First Chapters: Stories of Learning, Adapting, and Leading as New Ombuds | Bradley Davis and Jen Amano
- CS 4C: Be the Change You Want to See: Facilitating Self-Agency with our Visitors | Michael N. Herrington, Elisa Ortega-Schultz, MS, MA, LMSW, and Hector Escalante
- CS 4D: Listening to Ombuds' Voices: An Interactive Discussion of Findings from a Study of Identity-Related Perceptions and Self-Care Strategies in Ombuds Work | Karen M. O'Brien, Mashanda Y. Mosley, Esq., Nazish M. Salahuddin, PhD, and Karoline J. Travato
- CS 4E: AI as Your Communications Partner: Simple Strategies to Boost Ombuds Outreach | Elizabeth Hill and Teresa Ralicki
- CS 4F: Common Reading
Breakout Session 5
- CS 5A: Radical Hope: Promoting Hope and Healing as Ombuds | Dr. Nadia Ferrara
- CS 5B: Leading with Courage and Clarity: Story-Driven Strategies for Ombuds in a Complex World | Aleya Harris
- CS 5C: Coaching Skills for Ombuds: Time-Tested Tools to Help Visitors Gain Insight, Solve Problems, and Build Resilience in Conflict | Julie Weber and Tracey Brant
- CS 5D: Tools for Practice: Insights from Counseling Theories for Ombuds Work | Laura Umphrey, Ph.D.
- CS 5E: Living the Ombuds Ideals--The Four Tenets of the IOA Standards of Practice in Challenging Cases | John Baugus
- Research Update (RNA)
Introduction and Keynote Presentation 2
Breakout Session 6
- CS 6A: Starting New! Starting with Children and Youth! | Judi Fairholm, Dona Houansou, Nandisa Tilayi, and Pierre Cazenvae
- CS 6B: A Pluralistic Approach to Conflict | Kristine Paranica and Amy Hartman
- CS 6E: The Weekly Checklist: An SOP-friendly Metric for Collecting Operationally-Useful Value and Effectiveness Data | Tim Hedeen and Mary Rowe
Optional Happy Hour
Optional Affinity Group Breakouts in Gathertown
Wednesday | 15 April
Mentoring Session
Closing
Social Event Cross-Over with ABA
Cross-Over Sessions with ABA (3 hours)
- ABA Session Track A: Train the Trainer: Facilitating a Conflict Management Workshop with Impact | Jenna Silver - Training Director, CCR, Nathalie Thompson - Ombuds, Architect of the Capitol
- ABA Session Track B: Theory in Action — Deepening Your Skills for Multi-Party and Organizational Team Disputes | Richard Birke - SVP & Executive Director, JAMS Institute at JAMS, Andrew Thomas - Divided Community Project, Ohio State University Moritz College of Law, Fred Wright - Workplace Conciliator, Department of Environment, Land, Water & Planning
Registration is now open and just $495 for IOA members before February 6. (IOA Conf Info.)
Related posts: IOA Posts Details of 2021 Virtual Conference; IOA Releases Detailed Agenda for 2022 Virtual Conference; IOA 2023 Conference Guide; IOA Posts Agenda for 2024 Annual Conference in Indianapolis; IOA Posts Agenda for 2025 Annual Conference in Florida; Call for Presenters: IOA 2026 Annual Conference; IOA Opens Scholarship Applications for 2026 Annual Conference.
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