Forum of Canadian Ombudsman and the Association of Canadian College and University Ombudspersons have announced details for their joint conference, "The Ombuds Office in Canada Today: Looking Towards Tomorrow," set for Vancouver, BC on May 16-18, 2011. Registration is now open for the event and supplemental workshops.
Sunday, May 15
Pre-Conference Workshop (additional fee) – The Fine Art of Fairness: A Model for Decision-Makers (Kevin Fenwick, Saskatchewan Ombudsman and Jeff Cain, Assistant Ombudsman & Lead Facilitator, Ombudsman Saskatchewan)
Monday, May 16
Welcome and Opening Remarks (Kim Carter, BC Ombudsperson)
Keynote Address – Demographic Effects: Global Trends - Local Impacts (Terry Bogyo, Director of Corporate Planning and Development, WorkSafeBC)
- Does the Medium Fit the Message?
- Culture and Conflict: The role of an ombudsperson
- Duty to Accommodate: Effectively Navigating Human Rights Issues (Julie Cuddihy and David McDonald, Fasken Martineau DuMoulin LLP, Barristers & Solicitors)
- Co-opted or finding common ground? The challenges of working towards resolution with those you investigate while maintaining your independence.
- How do YOU do that? Comparative Office Practices (Hervé Depow, Ombudsperson, Algonquin College;
- Bradley Moss, Deputy Ombudsman, Newfoundland and Labrador)
- Key ingredients for successful Ombudsman programs
Association of College and University Ombudspersons Annual General Meeting (Kristen Robillard - President)
Tuesday, May 17
Keynote Address – A Proliferation of Ombudsman: Good, Bad or Ugly? (Hon. Stephen Owen Q.C., P.C., Vice-President, External, Legal and Community Relations, University of British Columbia)
Plenary Session – Recent Updates in Administrative Law: What Every Ombudsman Needs to Know (Frank Falzon, Barrister and Solicitor, Victoria BC)
- Hot Topics for Ombuds in Higher Education 1
- Systemic Investigations for Smaller Offices (Kim Carter, B.C. Ombudsperson)
- Embracing Change: ombuds work in an evolving world (Patricia O’Rourke, former Ombudsman, Royal Victoria Hospital, Montreal)
- Hot Topics for Ombuds in Higher Education 2
- What is Fairness?
Forum of Canadian Ombudsman Annual General Meeting and Election (Ian Darling, President)
Wednesday, May 18
Plenary Session – Mental Health Issues and Diminished Capacity: The Challenges and Opportunities of Serving and Supporting Vulnerable Populations (Fiona Crean, Ombudsman, City of Toronto; Douglas Melville, Ombudsman & CEO, Ombudsman for Banking Services and Investments; Laura Watts, CEO, Social and Enterprise Development Innovations and former National Director, Canadian Centre for Elder Law)
Post Conference Workshop (additional fee) – How to Write a Good Report (Cheryl Stephens, author and leader in the field of plain language communications Vancouver, BC)
Priority registration ends April 15, 2011. (FCO/ACCUO 2011 Conf. Info.)