The author of "The Organizational Ombudsman: Origins, Roles and Operations--A Legal Guide" has made multiple appearances to promote his book and the Ombuds profession generally. Nonetheless, most people who might want to hear him speak would have to travel a long way and/or pay an event fee. Fortunately, the Quinnipiac University School of Law has posted his latest presentation in its entirety--1 hour and 35 minutes.
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