At its meeting on June 8, 2012, ACCUO adopted its first Standards of Practice, which are intended to serve as a guide for Canadian post-secondary Ombuds offices, while acknowledging "distinct institutional contexts."
The standards comprise four principles:
It also identifies five functions and responsibilities:
- Information and Advice
- Intervention (conflict resolution and investigation)
- Integrity of Service
The standards are published in both English and French. (ACCUO Announcements, Standards of Practice.)