USOA Posts Agenda for 2013 Annual Conference

The United States Ombudsman Association has announced details of its 34th Annual Conference.  The event takes place October 30 through November 1, 2013 at the Indiana Government Conference Center in Indianapolis and will feature a keynote address by Nick Diehl, Deputy Ombudsman at the American Red Cross.

Here's the rest of the agenda:

Pre-Conference Offerings

New Ombudsman Training (October 28-29)

The Reid Technique of Investigative Interviewing 

Conference Sessions

Wednesday (October 30)

• Building a Stronger Ombudsman Pit Crew
• The Starting Line – Developing an Investigative Plan
• Nuts and Bolts
• Rev Up Your Internet Presence: How Ombudsman Offices Can Use Facebook Effectively
• Aerodynamic Investigative Techniques
• Chapter Meetings
• Tour of the Indiana Women’s Prison
• Staying the Course – Crisis Leadership and Operations Continuity
• Surveying the Track: Effectively Using Assessment Tools

Thursday (October 31)

• Recognizing and Managing the Impact of Mental Health Symptoms in Ombudsman Practice
• The Dollars and “Sense” of Conflict Management: How the Ombudsman Saves Money at the Minnesota Department of Transportation
• Positioning Yourself with Proper Grammar
• Aligning Ombudsmen with National Accrediting Bodies to Create Organizational Change
• Who’s Behind the Wheel? The Impact of Mood on Complainants’ Perceptions of Reality

Friday (November 1)

• Overcoming Challenges to Crossing the Finish Line
• Lessons Learned in 40 Laps Around the Track
• Staying a Winner – Compassion Fatigue: Taking Care of Yourself

Registration is now open and best rates are available until September 27, 2013.  (USOA Registration Packet.)

Related posts: Follow the USOA 2010 Conference on Twitter; USOA Will Meet in Ohio for 31st Annual Conference; USOA to Elect New Board in March; United States Ombudsman Association Opens Registration for 32nd Annual Conference; USOA Announces 2012 Conference Details; USOA Conference Announcement and Call for Proposals.