June 10, 2010

USOA Will Meet in Ohio for 31st Annual Conference

The United States Ombudsman Association will hold its annual meeting in Dayton, Ohio, October 6-8, 2010. The theme, "Soaring to New Heights: Innovations in Ombudsmanship," emphasizes recent developments in the field. A preliminary agenda for the event indicates there will be sessions on a wide range of issues, many of which will be relevant for Organizational Ombuds.

  • Creative Case Strategizing (with focus groups for School Ombudsmen, Children’s Ombudsmen, Executive Ombudsmen and Legislative Ombudsmen)
  • Demonstrating Our Value
  • Dealing with Difficult People – Interacting effectively with challenging complainants and respondents
  • Federal Ombudsman
  • Gathering Information Through Interviews
  • Ombudsman Offices and Elected or Appointing Officials: Short term or long lived relationship?
  • Ombudsman Rationale to Decline or Discontinue Investigations
  • Ombudsman and Vulnerable Populations
  • USOA Standards
  • The Values and Principles of Public Service
Information packets are being sent to USOA members. Nonmembers can contact organizers for registration information. (USOA 2010 Conf. Info.)

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