June 28, 2012

USOA Announces 2012 Conference Details

The United States Ombudsman Association has posted details of its 33rd annual conference, which will take place in Spokane, Washington on October 10-12, 2012. The theme is "Ombudsmen: The Nature of Our Profession." The keynote address will be given by Nina E. Olson, the U.S. National Taxpayer Advocate. Here is an overview of the planned agenda for the conference:

Pre-Conference Offerings (October 8-9)
  • New Ombudsman Training
  • Advanced Conflict Resolution Skills

Conference Sessions

Wednesday (October 10)
  • Seniors Care in British Columbia: An Example of Small Team Systemic Investigations and Public Reporting
  • Practical Writing Skills For a Complicated World
  • Legal Issues Affecting Ombudsmen
  • Settling Differences: New Approaches to Measuring Fairness in Complaint Resolution
  • Chapter Meetings
  • Managing Unreasonable Complainant Conduct
  • Survey Methodology
  • Building Trust Naturally: The MNDOT Ombudsman Resolves Issues and Creates Systemic Change
  • Translating X’s and O’s Into Your Annual Report
  • Effective Interviewing Techniques
  • Doing More with Less

Registration is now open and early discounts are available through September 7.  (USOA Conf. Info.)

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