In Brooks' most recent NY Times Op-Ed piece, he discusses what human skills will become valuable as computers increasingly take on more cognitive tasks. Some of the traints he highlights are instrinsic to Ombuds work:
Zinsser runs Pacifica Human Communications and regularly consults on Ombuds and conflict management matters. (Conflict Benefit Blog; NY Times.)In the 1950s, the bureaucracy was the computer. People were organized into technocratic systems in order to perform routinized information processing. But now the computer is the computer. The role of the human is not to be dispassionate, depersonalized or neutral. It is precisely the emotive traits that are rewarded: the voracious lust for understanding, the enthusiasm for work, the ability to grasp the gist, the empathetic sensitivity to what will attract attention and linger in the mind.