John Zinsser will be the instructor for "Advanced Ombuds Practice and Organizational Change," a spring 2012 offering for the Master of Science in Negotiation and Conflict Resolution program at Columbia University.
Here's the course description:
Building on the concepts introduced in Fundamentals of Ombudsman Practice, this course will explore the principles, leading practices and key considerations associated with designing, establishing and embedding an ombudsman function within an organization. Attention will be given to strategies for generating buy-in for the creation of an ombudsman program and managing the organizational change associated with implementation. Legal issues associated with establishing and operating an ombudsman program will also be addressed. We will explore approaches for understanding and appropriately communicating ombudsman program effectiveness, impact and contributions through measurement, reporting, and stakeholder relations, both to sustain existent programs and make new programs possible.
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