The non-profit that provides ADR services to Maine individuals, businesses and the court system has established an Ombuds Program for issues and concerns arising out of their services. The program is outlined in a document titled, "Ombuds Process," which closely resembles a charter or terms of reference.
The Ombuds Process document defines the essential characteristics of neutrality and confidentiality. Informality is implied by reference to other informal ADR processes: mediation and facilitation. Confidentiality is assured by written contract.
The Association has appointed Matthew Caras to be the first Ombudsperson. He is a member of
ACR’s Commercial Section
Board of Governors of the Maine Association of
law with Verrill Dana
LLP. Caras graduated from Bowdoin College and earned his JD from the University of Connecticut School of Law. (Maine Assn. of Mediators; Mediate Profile.)