Quebec's largest bank has created a Charter for its Ombudsman for Clients that outlines its ethical principals of independence, impartiality, confidentiality, and accessibility. The Charter states that the National Bank's Ombuds, "adheres to the codes of ethics of the International Ombudsman Association and the Forum of Canadian Ombudsman."
Linda Monet is the Ombudsman at National Bank. (National Bank Ombuds.)
Related post: Forum of Canadian Ombudsman Drafts Statement of Ethical Principles.