The Ombuds Blog: MacEwan University Appoints First Ombuds

November 25, 2014

MacEwan University Appoints First Ombuds

The university in Edmonton, AB has appointed Cathryn Heslep to be its first Ombudsperson for its 14,800 students. Heslep is set to retire from her current position as VP for Student Services after a 25-year career at MacEwan University. No other details about the new Ombuds office have been made public.

Heslep has held a variety of positions at MacEwan, starting as the Registrar for what was then Grant MacEwan Community College. She is a member of several professional organization boards, including including the Canadian Association of College and University Student Services, Student Affairs Professionals in Higher Education, Senior Student Services Officers and the Education Advisory Board. (MacEwan News.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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November 25, 2014

MacEwan University Appoints First Ombuds

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