The Ombuds Blog: National Bank of Canada Adopts Ombuds Charter

November 05, 2014

National Bank of Canada Adopts Ombuds Charter

Quebec's largest bank has created a Charter for its Ombudsman for Clients that outlines its ethical principals of independence, impartiality, confidentiality, and accessibility. The Charter states that the National Bank's Ombuds, "adheres to the codes of ethics of the International Ombudsman Association and the Forum of Canadian Ombudsman."

Linda Monet is the Ombudsman at National Bank. (National Bank Ombuds.)

Related post: Forum of Canadian Ombudsman Drafts Statement of Ethical Principles.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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November 05, 2014

National Bank of Canada Adopts Ombuds Charter

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