June 18, 2015

USOA 2015 Conference Agenda Set for Arizona

The United States Ombudsman Association's 36th annual conference will be held in Scottsdale, AZ October 14-16, preceded by two days of two days of training.  The theme is, "Ombudsmen: Confronting the Prickly Issues."

Here's a rundown of the agenda:

Monday, Oct. 12


  • New Ombudsman Training, Day 1

Tuesday, Oct. 13


  • New Ombudsman Training, Day 2
  • High Conflict Personalities: Managing and Mediating their Disputes

Opening Reception

Wednesday, Oct. 14

Conference Opening and Welcoming Remarks

Concurrent Sessions
  • Confessions of a New Ombudsman and a Retired Ombudsman
  • Asset vs. Liability - Hiring and Managing Employees
  • Ethical Decision-Making When Values Clash
  • Making the Most of Technology - Development and Refinement of Website and Case Management Systems
  • Working With – Or Against – Your Office’s Oversight Authority
  • Arguments that Work: Making the Case for Our Conclusions and Recommendations

USOA Chapter Meetings

Thursday, Oct. 15

Ombudman’s Challenge: Equitably Serving Citizens with Mental Health Issues

USOA Annual Meeting and AND 2016 Conference Announcement

Concurrent Sessions
  • Watchdogs Bark: Leveraging Social and Traditional Media to Benefit Your Investigations and Improve Your Public Profile
  • Professional Writing Skills
  • Ombudsman as Advisor: A Solution for Optimal Public Sector Organizational Governance
  • The Barren Desert: Writer’s Block
Social Event at the Phoenix Zoo

Friday, Oct. 16

Sorry Works! – The Importance of Empathy in Resolving Complaints

Registration is now open. (USOA 2015 Conf Info.)

Related posts: Follow the USOA 2010 Conference on Twitter; USOA Will Meet in Ohio for 31st Annual Conference; USOA to Elect New Board in March; United States Ombudsman Association Opens Registration for 32nd Annual Conference; USOA Announces 2012 Conference Details; USOA Conference Announcement and Call for Proposals; USOA Posts Agenda for 2013 Annual Conference; Save the Date for 2014 USOA Conference; Call for Proposals: 2015 Conference.

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