October 17, 2016

Job Posting: American Red Cross

The U.S. humanitarian organization has opened a search for its next Ombudsman. The position (which is no longer titled, 'Corporate Ombudsman') will oversee and direct a restructured ARC Corporate Ombudsman Program, "including representing the confidential concerns and complaints of employees, volunteers, donors, service recipients, suppliers, partners and the general public about alleged acts, omissions, improprieties and system problems with the American Red Cross."
The Ombuds serves under the authority of the President/CEO and the Congressional Charter of the American Red Cross and now will report to the Vice President, Office of Investigations, Compliance and Ethics. This is a remote, work from home position, and travel from the Red Cross headquarters in Washington, DC may be required.  For the past seven years, the Corporate Ombudsman has been Kevin Jessar.

Applicants must have a bachelor’s degree in business or a related field; at least ten years of progressive experience in conflict resolution, investigations, organizational development, dispute resolutions, or HR; and seven years supervisory/management experience.  An advanced degree and IOA certification are preferred. No salary or deadline provided.  (Red Cross Posting.)

Related posts: American Red Cross Appoints Deputy OmbudsHarvard Law Students Assist Red Cross Ombuds Office With Strategic Research; Red Cross Issues Second Annual Report; IOA Launches Internet Radio Show; American Red Cross Hires Associate Ombuds; Job Posting (Deputy); Additional Info Clarifies Chronicle of Philanthropy Article About Red Cross Ombuds; Sen. Grassley Asks Red Cross for Ombuds Data Related to Haiti Quake Relief; American Red Cross Ombuds Posts 2015 Annual Report.


  1. If the American Red Cross so strongly supports a program consistent with IOA standards, then they should engage with IOA to ensure their program (and primarily their new reporting structure) in fact aligns with standards. (Hint...it doesn't) Their strong desire for someone to be "certified" within 90 days would be impossible if the new alignment itself would prevent the incumbent from becoming certified (which takes over a year of practice anyway) and could result in the loss of this credential from anyone already certified.

  2. Any thoughts on this reporting chain? Is this more akin to an executive ombuds?

    1. I still don't know enough about the reported restructuring of the program, but you will note that I tagged this post as an "External/Executive Ombuds" because of the duties and reporting line. I also agree that some of the aspects of the job seem incompatible with IOA certification (CO-OP).